Privacy Policy

ECO PACK WHOLESALE LTD (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal information about our customers, suppliers, and website visitors in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By interacting with us, using our website, or purchasing from us, you agree to the terms of this Privacy Policy.

• Name and contact details (such as business name, address, email, phone number).
   
• Billing and delivery addresses.
   
• Company registration and VAT details (for wholesale account setup).
   
• Payment details (processed securely via third-party providers).
   
• Communications sent via email, website forms, or telephone.
   

• Technical information such as your IP address, browser type, and device information.
   
• Website usage data collected via cookies or analytics tools.
   

• Credit reference agencies (for account applications).
   
• Public business directories or registers (e.g., Companies House).
   

We use personal data for the following purposes:

• To process and fulfil wholesale orders.
   
• To manage customer accounts and verify business details.
   
• To process payments and issue invoices.
   
• To communicate with you regarding orders, deliveries, or support queries.
   
• To send important business updates or account notifications.
   
• To improve our website, services, and customer experience.
   
• To comply with legal and regulatory obligations.
   

We will not sell, rent, or share your personal data with third parties for marketing purposes.

We process your personal data on the following lawful bases:

• Contractual necessity – to fulfil our obligations under a contract with you (e.g., to deliver goods or manage your account).
   
• Legitimate interests – to operate and grow our business efficiently.
   
• Legal obligation – to comply with applicable UK laws and regulations.
   
• Consent – where you have explicitly opted in to receive marketing communications.
   

We may share your personal data with trusted third parties, including:

• Payment processors and banks.
   
• Couriers and logistics partners (for delivery of goods).
   
• IT and website service providers.
   
• Accountants or auditors (for compliance purposes).
   
• Government authorities or regulators, when required by law.
   

All third parties are required to process your data securely and only for authorised purposes.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Your data may be stored on secure servers located in the UK or the European Economic Area (EEA).
If we transfer data outside the UK/EEA, we ensure it is protected by appropriate safeguards compliant with UK GDPR standards.

We retain personal data only as long as necessary for business or legal purposes, including:

• Account and transaction records: 6 years (in line with UK tax and accounting laws).
   
• Marketing data: until you withdraw consent or unsubscribe.
   
• Other data: as required to resolve disputes or enforce agreements.
   

After this period, data is securely deleted or anonymised.

Under UK GDPR, you have the following rights:

• Right to access – request a copy of your personal data.
   
• Right to rectification – correct inaccurate or incomplete data.
   
• Right to erasure – request deletion of your personal data (“right to be forgotten”).
   
• Right to restrict processing – limit how we use your data.
   
• Right to data portability – request transfer of your data to another service provider.
   
• Right to object – to processing based on legitimate interests or direct marketing.
   
• Right to withdraw consent – if processing is based on your consent.
   

To exercise these rights, please contact us at admin@ecopackwholesale.co.uk.
We will respond to all requests within one month, as required by law.

Our website uses cookies to improve user experience and analyse site performance.
Cookies are small text files stored on your device that help us recognise repeat visitors and improve website functionality.

You can manage or delete cookies through your browser settings.
For more information, please see our Cookie Policy (available on our website).

If you have opted in to receive marketing communications, we may send you information about new products, promotions, or updates from ECO PACK WHOLESALE LTD.
You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [Insert Email Address].

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of other websites.
We encourage users to review the privacy policies of any third-party sites they visit.

We may update this Privacy Policy from time to time.
Any updates will be posted on our website with a revised “Effective Date.”
Your continued use of our services after any update constitutes acceptance of the revised policy.

For questions or requests regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer
ECO PACK WHOLESALE LTD
Unit 12 Becket Road, London, N18 3PN
Email: admin@ecopackwholesale.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk